Orders & returns

Placing an order

Choose a piece, pick your size and colour, add it to the bag and go through checkout. Prices are in euro; the delivery cost is shown before you confirm payment, and you will receive an order confirmation by email once payment is authorised.

Payment

Card payments are processed by our payment provider on their secure checkout — card details are not stored on this site. Available payment methods are shown at checkout.

Delivery

Orders are packed and handed to the carrier on the next working day. Delivery times depend on destination and are confirmed by email with the tracking reference once your parcel leaves us. If a delivery window is critical, contact us before ordering and we will tell you what is realistic for your address.

If a piece is not right

Contact us with your order number and tell us what is wrong. We will confirm the return steps by email, including the address to send the item to. Pieces must come back unworn, with tags attached and in their original packaging. Return postage and any collection cost are the customer’s responsibility unless the item arrived faulty or was sent in error.

Faulty or incorrect items

If something arrives damaged, faulty or different from what you ordered, contact us before returning it and we will arrange the replacement or refund.

Complaints

If something has gone wrong, email us with your order number and a short description. We aim to reply within two working days and will set out what we can do. If you are not satisfied with our reply, tell us and we will escalate it internally.